Hi there! Thanks for stopping by our job ad.

We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment:

1. We’re the only broadband provider on the market offering residential speeds up to 3,000 Mbps.
2. Our network covers over 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
3. We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
4. We have freely connected over 600 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

• We’re looking for enthusiastic, reliable and bright candidates with a customer service and network engineering background to help us grow our network and continue to make our customers happy.
• The critical nature of the infrastructure will require you to work both quickly and carefully. You will need to thrive in a varied and sometimes unstructured environment, be able to provide support to customer service teams, provision services alongside field engineers, resolve issues alongside field-based maintenance team, configure network equipment, and most importantly of all to empathise and turn a potentially unhappy customer into a happy one.
• You will work 5 days (40hrs total) per week. There will be some requirement for Saturday working and staggered early or late starts to ensure that the team as a whole is able to provide the coverage our customers need. Additionally, there will be some opportunity for overtime.

What you’ll be doing:

• Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.
• Provide incident triage and manage incidents to resolution
• Act as an escalation point for NOC Technicians as well as internal and external groups.
• NOC Supervisor oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.
• Primarily deals with NOC, vendors, engineers and the whole technical team
• Coordinates the duty shift table for the NOC operations and carefully allocates staff members on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner.
• Conduct regular one-on-one meetings with NOC technicians to communicate departmental goals and provide regular feedback of individual NOC Technician performance. 

The experience we’re looking for you to bring:

• Experience in GPON,FTTH/FTTC.

• CCNA Required CCNP a plus.

• University degree or equivalent experience of >5 years.

• >4 years’ experience working as a network engineer.

• Experience of using network equipment – e.g. Cisco/Juniper/Huawei.

• Experience using an Enterprise level monitoring solution such Zabbix, or similar product.

• Desire to work in an agile, start-up environment and go the ‘extra mile’ to support our delivery of a great customer experience. 
• Be a self-starter.
• Be open, honest, and transparent.

Why join us:

• You get to work with some of the best technology in the market.
• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution.
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days.
• Birthday leave, our treat to you.
• Keen cyclist, join our cycle to work scheme.
• Flexible WFH policy.
• Enjoy the perks of Vitality health.
• You get to work with an amazing bunch of people.
• Excellent attention to detail.
• Love learning and developing new skills.

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page: 

https://careers.communityfibre.co.uk/

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.